Recover and restore a mailbox from Exchange Server 2010

Aftab Alam
Aftab Alam

Updated On - June 18, 2024

Summary: To restore and recover a mailbox from Exchange Server 2010, you can use the Exchange Management Shell effectively. Using this scripting tool, you can locate the disconnected mailbox, reconnect it to a user’s account, or export its content to a PST file. Ensure that you have all the required permissions to perform these actions. For smooth and effortless recovery and restoration of the mailbox from Exchange Server 2010, you can use Recoveryfix for Exchange Server tool.

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The mail server that most businesses use today is the Exchange Server. It provides a variety of security features that empowers the business to conduct safe communication. But, several issues and errors come up in the Exchange routinely, and you should be aware of them. Here are some error messages that you will see in your Exchange account quite often:

  • Exchange Server is in the inconsistent stage
  • When you update the Exchange Server and do not delete the files of the previous versions entirely, then you will have to face such an error. The older files have an active connection, and they are stopping the new Exchange Server from working.

  • Exchange Server is unavailable
  • This error occurs when Outlook fails to connect with Exchange Server. There can be several reasons behind the error like a corrupt PST file, a corrupt Exchange database, an improper configuration, bad Internet connection, etc. In case of a corrupt PST file, you can go for the Scan PST tool; and for a corrupt Exchange Database, you can go and use the ESEUTIL tool.

  • Mail flow related issues in Exchange Server
  • Mail flow related issues stop the Exchange account from receiving and sending emails. Generally, it occurs due to corruption in Exchange database files or incorrect DNS configuration. You can run several troubleshooting methods to overcome the problem.

  • Exchange database (EDB) file corruption
  • Exchange database file is the core of all Exchange operations. It consists of mailboxes of multiple users and their entire data. All the communication stores or retrieves the data from the EDB file, and corruption in it will bring much bad news to you. So, we need to rectify the corruption using either the ESEUTIL or ISINTEG tools that work on Exchange commands.

    How to deal with data loss situations in Exchange 2010?

    Whenever there is a data loss situation, the Exchange administrator has to resolve it as soon as possible and let the user access their mailbox smoothly. For Exchange Server 2010, there is a recovery and restore procedure where the deleted database mailbox(es) are restored in the database using the Windows Server Backup tool by which these files will come back to the exact place where it was saved.

    The recovery procedure includes several stages which the administrator should follow-

    • Create a recovery database for Exchange Server 2010.
    • Restore the database from Windows Server Backup.
    • Bring the database to a clean shutdown state using ESEUTIL.
    • Recover the mailbox from the recovery database.

    1. Create a recovery database for Exchange Server 2010

    • To create the recovery database, start the Exchange Management Shell, and use the New-MailboxDatabase command.

    New-MailboxDatabase -Recovery -Name RecoveryNDR -Server NDRWEB -EdbFilePath C:\test\RecoveryNDR.edb -LogFilePath C:\test\logs

    2. Use Windows Server Backup to restore the database
    Using the Windows Server Backup, you can restore the backup of the database at a safe location.

    • Launch Windows Server Backup, go to Actions and click Recovery option.
    • Select the location of the backup and click Next option.
    • Select the date/time of the backup and click Next.
    • Choose the option ‘Applications’ to restore the Exchange Server 2010 mailbox and click Next.
    • Select Exchange as the application to recover and click Next.
    • Choose the option ‘Recover to another location’ and browse a location to save the recovered mailbox items. Then click Next.
    • At the Confirmation page, review your selection and finally, click Recover button.
    • After successful completion of recovery, click Close button to cancel the Windows Server Backup wizard. You can go and check the newly created recovered folder at the location which you had selected earlier.

    3. Bring the database to clean shutdown state
    When you restore the database from the backup, then it remains in the Dirty Shutdown state. You need to change the status to a clean shutdown state by using the ESEUTIL tool.

    First, check the state of the database.

    eseutil /mh ‘C:\test\Exchange\NDRWEB\RecoveryNDR.edb’

    Here, you check the state, if it shows ‘Dirty Shutdown,’ then you need to restore it. Read more about: How to fix Exchange Database Dirty Shutdown Error

    eseutil /r NDRWEB /i /d ‘D:\test\recovery\RecoveryNDR.edb’

    After restoring the database, you can mount the database back and recover the mailbox from the database.

    Mount-Database RecoveryNDR

    4. Recover database mailbox items from the recovery database

    After mounting the database, its time to recover the mailbox.
    Run the command to get the mailbox in the database.

    Get-MailboxStatistics -Database RecoveryNDR

    Use the following command to restore the mailbox, including its folders and sub-folders.

    Restore-Mailbox -Identity “Peter” -RecoveryDatabase RecoveryNDR -RecoveryMailbox “Peter” -TargetFolder Restore

    At last, you can see the deleted mailbox in the database once again.

    Exchange 2010 Mailboxes without Recovery Database
    The manual method which we mentioned above is quite long, and you need to follow several steps to recover the mailbox data. But it requires a backup file, and you also need to create a Recovery Database. If you have no backup, then the above method will not be helpful to you. So you can use Recoveryfix for Exchange Server Recovery, which is a secure data recovery software. It requires only the EDB file for the recovery, and it can even retrieve the deleted items, that too without a Recovery database. Following is the whole procedure –

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    1. Install the software and run it. Then click on Add Source icon.
    2. click the Add Source icon

    3. Select the option ‘Offline EDB file.’
    4. Select the first option of ‘Offline EDB file

    5. Browse the EDB file from its saving folder, or you can also search it from a drive or folder.
    6. Browse the EDB file from its saving folder

    7. There are two scan modes which you can choose for the EDB file – Standard Scan and Deep Scan. Choose any one and click Next.
    8. Select the scan modes click Next

    9. The tool scans the file and recovers the inaccessible and deleted data. Click Finish.
    10. Click Finish

    11. Go to the Source List, where the recovered data is present. You can check any folder and get the preview of its data. Then click on Add destination icon.
    12. click the Add destination icon

    13. Select ‘Create New PST file’ > click Next.
    14. Create New PST file’ and click Next

    15. Provide a saving location and name to the PST file. You can also choose to password-protect the PST file. Then click Next.
    16. choose to password-protect the PST file. Then click Next

    17. The tool adds the PST file as the destination. Click Finish.
    18. Click Finish

    19. Select the messages > right-click them > click Copy Message(s).
    20. right-click them, and click Copy Message(s)

    21. Now, go to the destination pane > right-click, > select ‘Paste Message.’
    22. right-click, and select ‘Paste Message

    23. After migrating the data, the tool will show a report depicting the status of each message.
    24. show a report depicting the status of each message

    25. The data is moved to the destination PST file.
    26. moved to the destination PST file

    Recoveryfix for Exchange Server removes all the complications related to Exchange Server 2010 mailbox recovery and presents you a smooth, optimal, and secure method for the recovery. The deleted items are also recovered and presented in colour red for easy identification.

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