How to fix inbox email disappear issue in Outlook?

Adarsh Manjhi
Adarsh Manjhi

Updated On - April 25, 2024

Summary: In this blog, we will understand the issue of disappearing emails in Outlook. It can happen due to many factors like incorrect settings, filters, rules etc. This issue is not common, but it can affect the workflow. We will provide manual solutions to fix this problem and restore missing emails. Later on, we will discuss the use of Recoveryfix for Outlook PST repair, which is a recommended solution.

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Emails are essential for individuals, organizations, businesses, and many others. Sometimes users open their Outlook to check some emails, and they suddenly see that some emails have disappeared from their Inbox folders. It can interrupt workflow and can cause a loss in productivity/business. Emails can contain personal data and important information.

Some reasons for the disappearance of emails are incorrect rules, email settings, user credential changes, damaged Outlook data files (.pst), or a corrupt Outlook profile.

To fix disappearing email issues from your Outlook Inbox, it is essential to find a solution on a priority basis. Some solutions include restoring the emails, restoring the deleted emails, or resetting the user’s password. It is important to find a solution that addresses the specific issue and helps users recover their emails. We will help you overcome this situation and explain the practical process of recovering all the emails that disappeared from your Outlook mailbox.

Why do Inbox emails disappear from Outlook?

The disappearance of Inbox emails can be due to various reasons:

  • Hacked accounts
  • Unintentional email deletion
  • Incorrect rules
  • Improper email settings
  • Credential changes
  • Corruption in the Outlook profile
  • Incorrect Outlook settings
  • Wrong filter settings
  • Damaged/corrupted Outlook data file (.pst)

Solution for disappearance of emails in Outlook

There are manual and recommended solutions mentioned below. Let’s understand it and give it a try as per your need.

Method 1. Check folders

Before trying any solutions, first, check the other folders. Your email might be there. Those emails you are looking for could be in Spam. So, check the Spam, Trash, archive, or any other custom folder.

Method 2. Check Outlook rules

Due to Incorrect rules, incoming emails may move from the Inbox to another folder, affecting how Outlook stores and displays the emails. So, check the Outlook rules as follows:

  • Open Outlook and click on Rules.
  • Then select Manage Rules & Manage Rules & Alerts
  • Check if all the rules are marked correctly.Check if all the rules are marked correctly
  • Now click on a rule to open details and change various conditions to on a rule
  • You may update a rule if found incorrect. It may help to resolve the issue of missing emails.
Method 3. Check the deleted items folder

Sometimes, you cannot find a few emails in your Inbox, which may be due to the accidental deletion of those emails. These deleted emails do not get permanently removed. Instead, these emails get saved in the deleted item folder; to recover these emails, go to the deleted item folder and recover emails from there.

Method 4. Check filters

Some incorrect Outlook filter settings could hide some emails. It can also be due to some view options that can automatically hide emails.

  • Open Outlook, then go to View.
  • Open the Advanced View Settings window.
  • Now, several options are showing; click on the Filter on the Filter
  • Then go to More choices and make sure that these options are disabled. If any filter is enabled, uncheck it and save the changes.More choices
Method 5. Create a new Outlook profile

Replacing corrupt profiles can quickly resolve the issues in Outlook and help you get back your emails. Steps as follows: –

  • Go to Start and select the Control Panel.
  • Then click on the Mail on the Mail option
  • Now click on Show Profiles and then select Add.Show Profiles
  • Now, select Always use this profile.Always use this profile
  • Then, enter the name of the new profile and then choose ok.
  • Add details like your name, email address, password, and other details.
  • Click Next and then Apply.
  • Now, Outlook will create a new PST file and start synchronizing the emails from the mailbox server.

When the synchronization process is complete, check your Inbox folder. If disappeared emails are visible now, you may remove your old profile.

And if emails are missing, don’t remove your old profile, as it will also delete the PST file that may contain the emails. In this situation, you can repair your PST file through Inbox Repair Tool

Method 6. Use the Advanced Find feature

You can search for the disappeared emails with the Advanced Find feature of Outlook.

  • Open the Outlook.
  • In the search bar column, type Search tools.
  • It will show you Search tools. Then click on the Advanced Find.Advanced Find
  • Now, you need to enter the details of the emails. Then click the Find Now the Find Now
  • Outlook will search and find the emails in a few minutes.

Method 7. Using Inbox Repair Tool/Scanpst.exe

Corrupt Outlook data files (.pst) may be the cause of this Outlook issue. You can fix these corrupted files with the help of an in-built utility provided by Microsoft called Scanpst.exe. Here is how to use the tool

  • Press Windows +R.
  • Execute the command mentioned below.

C:\Program Files\Microsoft Office\root\Office1X\SCANPST.EXE

(X refers to the last digit of the office version; for example, office 16 x will be 6.)execute the command in run box

  • Browse and choose the PST file which you want to repair.browse the PST file
  • Tap on Start.
  • Click on Repair after scanning is on repair
  • Restart Outlook.

Note: ScanPst.exe can’t repair more than 2GB corruption in PST files.

If all these above solutions don’t work, there is a considerable possibility that PST files will be corrupted to a high level in Outlook. We have mentioned a solution below regarding the corruptness of PST files.

Method 8. Repair Outlook PST files

Recoveryfix for Outlook PST repair is the best and all in one solution regarding Outlook PST files issues. With this tool, you can recover and save emails to a new healthy PST, MSG, EML & DBX.

All the mail items, including those that are erased from the Inbox, are recovered by this software, which also fixes highly corrupt, encrypted, or large-sized PST files. You can import the newly created PST file into your Outlook account to access the mail items that were saved from the restored PST file.

Additionally, it allows the export of the recovered mail items directly to Office 365 or an already-existing PST file. Overall, it is one of the best software for Outlook PST repair.


We hope this article helped you to fix the Outlook Inbox email disappearance issue and retrieve missing emails in Outlook. With Recoveryfix for Outlook PST repair, you can even repair oversized PST files without losing their originality.

It is compatible with all Outlook and Windows versions. It has a simple interface that even a non-technical person can use easily. You can download it and take advantage of its free trial. It can repair 30 items in its free trial version. Hurry up and take the free trial!

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